Support
Get the assistant live, and keep it that way.
Setup notes, common fixes, and a direct way to reach us. Most shopping questions from customers belong in the assistant. These notes are for the people running the store.
Start here
Three steps, then the widget can help shoppers.
Connect a provider
In the plugin settings, add an OpenAI or Google Gemini key, pick a model, and run the connection test. Keys are stored encrypted, or you can define them in wp-config.
Brand the chat
Set the title, greeting, avatar, colors, and launcher side. Add Quick Actions for the questions your shoppers ask most.
Set the guardrails
Choose search mode, language, a daily token budget, consent for cart recovery, and who on the team can see API settings.
Help topics
The places stores usually need a second look.
Search feels off
Check search mode. Native mode stays on WooCommerce. Hybrid and AI-assisted modes interpret intent, then still validate results against the catalog.
AI is not answering
A missing key, a failed provider, or a spent daily token budget should fall back toward catalog search and suggested queries, not a dead widget.
Cart changes
Adds, quantity edits, removals, and clear-cart actions ask for confirmation. If a variation was not chosen, the assistant should ask before adding.
Guest order lookup
Guests need the order number and the billing email. The status card is shopper-safe on purpose: no full street, phone, or email in the card.
Recovery emails
The feature can start disabled. Turn it on, set consent, branding, and follow-up steps. AI copy is optional; templates work without a provider call.
Privacy requests
Conversations, stock alerts, and cart-recovery records can be exported or erased with WordPress personal data tools when they are linked to an account.
Common questions
Short answers before you write in.
The widget is visible but replies are generic.
Confirm a provider key is saved and the connection test succeeds. Until then, shoppers should still get catalog search and example queries, depending on your fallback settings.
Which languages can the assistant reply in?
English, Spanish, French, German, Italian, Portuguese, Arabic, Bengali, Hindi, Chinese, and Japanese. Use Auto Detect or lock a fixed language. That list is intentional. It does not claim every language.
Can I put the chat on one page only?
Yes. Turn the floating launcher off and place the shortcode where you want the assistant. You can also run both.
Who can see the API key?
WooCommerce managers can handle most settings. API secrets require an Administrator. The admin screen masks the key.
How do I remove plugin data?
Uninstall does not wipe history unless you explicitly enable the full uninstall wipe in developer settings.
Send a note
Tell us the store URL, the plan you are considering, and what is blocking you. We reply to the admin email on this site.