If we cannot make it work, we refund it.

Under the terms of support we must be granted administration access to the website, and FTP access, where our product was installed.

If a customer denies access to the website where our product was installed, we cannot offer support. Any claim that the product is “not working” is then deemed null and void.

If the client’s website has technical coding, defects, damage, or hosting problems not caused by WooAssistant, we will not be able to offer support or fix the client’s website.

Support includes troubleshooting a problem with the plugin and answering questions about how to use the product properly. Support does not include adding a new feature, adding content on your behalf, or doing custom work.

Indemnification

The user agrees to defend, indemnify, and hold harmless WooAssistant, its contributors, any entity jointly created by them, their respective affiliates, and their respective directors, officers, employees, and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use of the online service by the user or the user’s account.

Class action and jury trial waiver

WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SERVICE FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

Taxes

You are solely responsible for any applicable state, federal, or provincial taxes. Although you may not be charged taxes by us, you agree that you will pay any applicable taxes or fees to your local or state tax agency for any purchases. We are not responsible for collecting, transmitting, or advising on taxes, duties, or other levies by the government regarding your purchases.

Disclaimers and limitations

WooAssistant intends that the information contained in its service be accurate and reliable; however, errors sometimes occur. WooAssistant may make changes and improvements to the information provided here at any time.

The service and the information, software, products, and services associated with it are provided “as is.” WooAssistant and/or its suppliers, partners, and affiliates disclaim any warranty of any kind, whether express or implied, as to any matter relating to the service and any information, software, products, and services provided here, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Use of WooAssistant’s service is at your own risk. WooAssistant and/or its suppliers are not liable for any direct, indirect, punitive, incidental, special, or consequential damages or other injury arising out of or in any way connected with the use of WooAssistant’s website or service, or with the delay or inability to use the service, or for any information, software, products, and services obtained through WooAssistant, or otherwise arising out of the use of the service, whether resulting in whole or in part from breach of contract, tortious behavior, negligence, strict liability, or otherwise, even if WooAssistant and/or its suppliers had been advised of the possibility of damages.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.